return policy

Return Policy

1. Return Eligibility and Timeframe

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer returns within 30 days of purchase. To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached. The 30-day period begins from the date you receive your order, not the date of purchase.

2. Condition Requirements for Returns

Returned items must meet the following conditions:

  • Items must be unworn and unwashed
  • All original tags and labels must be intact and attached
  • Items must be in their original packaging or suitable protective packaging
  • No signs of wear, damage, or alteration
  • All accessories and components must be included

3. How to Initiate a Return

Initiating a return is simple:

  1. Contact our customer service team at returns@alignacare.com or through our website contact form
  2. Provide your order number and reason for return
  3. Receive a return authorization number (RMA) and return shipping label
  4. Pack your item securely in its original packaging
  5. Affix the return shipping label and drop off at any authorized carrier location

4. Return Shipping Information

We provide a prepaid return shipping label for all eligible returns within the 30-day window. Simply print the label we email you and attach it to your package. For returns initiated after 30 days, customers are responsible for return shipping costs. Please ensure items are packaged securely to prevent damage during transit. We recommend using a tracked shipping method so you can monitor your return's progress.

5. Refund Processing Time

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method. Please note that depending on your financial institution, it may take an additional 3-5 business days for the credit to appear in your account. During peak seasons, processing may take up to 10 business days.

6. Non-Returnable Items

The following items cannot be returned:

  • Items purchased on final sale or clearance (marked as such at checkout)
  • Customized or personalized products
  • Items without original tags or packaging
  • Worn, washed, or damaged items
  • Items showing signs of use or alteration
  • Intimate apparel or swimwear (for hygiene reasons)
  • Items purchased more than 30 days ago

7. Damaged or Defective Products

If you receive a damaged or defective item, we'll make it right. Please contact us within 7 days of receipt with photos of the damage or defect. We'll either send you a replacement at no cost or process a full refund, including return shipping. For defective items, we may request the original item back for quality assurance purposes, but we'll cover all shipping costs.

8. Customer Responsibilities

To ensure a smooth return process, please:

  • Keep your return authorization number (RMA) for reference
  • Pack items securely to prevent damage during shipping
  • Include all original components, accessories, and documentation
  • Use the provided return shipping label when available
  • Retain proof of shipment for your records
  • Allow adequate time for processing during busy seasons

9. Contact Information for Return Inquiries

Have questions about our return policy? We're here to help!

  • Email: returns@alignacare.com
  • Phone: +1 (555) 123-4567
  • Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
  • Website: Visit our contact page for additional support options

We appreciate your business and want to ensure you have the best shopping experience possible. If you have any concerns about your return, please don't hesitate to reach out to our customer service team.