FAQs

Frequently Asked Questions (FAQs)

1. What is the AlignaCare Neck Stretcher?1
The AlignaCare Neck Stretcher is a clinically designed cervical traction device that helps relieve neck pain, reduce muscle tension, and improve posture through gentle, targeted stretching.

2. How do I use the Neck Stretcher?
Place the device on a flat surface, lie down, and position your neck on the curved support. Use it for 10–15 minutes per session, once or twice daily. Always follow the included instruction guide for safe use.

3. Is it safe to use every day?
Yes, the AlignaCare Neck Stretcher is designed for daily use. However, if you experience any discomfort or have a pre-existing medical condition, please consult your healthcare provider before use.

4. Who is this product suitable for?
It is suitable for adults experiencing neck stiffness, tension headaches, poor posture, or general neck discomfort. It is not recommended for individuals with acute injuries, fractures, or post-surgical conditions without medical approval.

5. How long before I see results?
Many users report feeling relief after the first few sessions. For best results, consistent daily use over 2–4 weeks is recommended.

6. What materials is it made from?
The device is made from high-quality, body-safe materials that are durable, easy to clean, and comfortable against the skin.

7. How do I clean the product?
Wipe the surface with a damp cloth and mild soap. Do not submerge in water or use harsh chemicals. Allow to air dry before storing.

8. What is your return policy?
We offer a 30-day return policy on unused items in their original packaging. Please visit our Returns page or contact us at support@alignacare.com for assistance.

9. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this to monitor your delivery status.

10. How do I contact customer support?
You can reach our team at support@alignacare.com. We aim to respond within 1–2 business days.